About the CAI
What the CAI Represents
The Confederation formed in 1978 to represent the rapidly growing TV aerial industry. With the switch from black and white TV viewing to colour the UK TV aerial industry grew dramatically as everyone in the nation had to replace their old VHF TV aerial with UHF. In the late 1980s the CAI extended its scope as the natural representative body for satellite dish installation when satellite viewing began its dramatic rise in popularity with birth of Sky TV. Today the CAI has membership categories for everyone from sole proprietor aerial and satellite installers, to the largest commercial system design and installation companies along with manufacturers and distributors who supply all the necessary equipment for signal reception and data networks. The CAI also welcomes applications from consultants and broadcast operators. You can watch a brief overview video here.
We concentrate on raising standards in our trade through the recognised mandatory codes of practice which are viewed by government and broadcasting as best practice in our industry. We have developed an extensive hands-on education and skills programme that trains installers how to attain those standards. This in turn through our recognition by broadcasters and government enables members to benefit increased work flow as consumers seek competent and reputable businesses.
Our Assurance & Promise when Contracting a CAI Member
Formed in 1978 the Confederation are different from most trade bodies in that applicants for membership have to undergo an assessment to check they can achieve compliance to the CAI’s codes of practice & conduct which are recognised by broadcasters and government. By choosing a CAI member to advise or complete the work you require you are assured of competence & compliance.
- Abide by and work to standards outlined in the CAI Codes of Practice and British Standards
- Continually re-assessed to ensure standards are maintained
- Use of quality tested equipment through the CAI Benchmarking Scheme for Aerials & Cable
- CAI Guarantee of 12 months on all domestic installations carried out by a CAI member
- Fully insured to cover all aspects of the business
- Government recognition with CAI being endorsed as a TrustMark Scheme Operator
- CAI Plus Members - a Basic DBS criminal record check has been provided along with certification of competence at Working Safely at Height. These documents must be provided for a minimum of 50% of the installers.
Helping the Future of the Industry
The CAI offers a comprehensive, education & skills programme with the objective of ensuring that members and non-members have the opportunity to keep themselves and their employees fully up to date with the latest technologies and techniques. It also benefits the customer by providing them with the best possible standard of service.
The CAI's intense courses are designed to develop skills and competencies necessary to meet the demands of the aerial and systems installation industry. The courses are delivered by professionals with real hands on experience in our industry at well-equipped centres around the United Kingdom.
The CAI’s training is recognised by CSCS with our Foundation Diploma in Signal Reception being a gateway to obtaining a CSCS card.
CAI Benchmarking lays down the minimum standards for the technical performance of products based on the specific technical parameters for satisfactory broadcast reception. The scheme allows the measurements to be carried out by a test house that is able to demonstrate that it meets the required standards of measurement accuracy detailed in the technical standards for each benchmark. Applicants and holders of CAI benchmark certification are bound by legal binding contracts that secure adherence to all aspects of the benchmark certification.
The CAI Benchmarking scheme covers aerials and cable only and is a standard that must be met within many installation contracts.
TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradesmen. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS).
TrustMark operates a quality mark framework under which 30 Scheme Operators work in the repair, maintenance and improvement (RMI) sector. This includes trade associations, local government trading standards teams, and independent scheme operators. Members of the operator organisation, who can fulfil all the criteria, are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. The CAI has become one such scheme administrators and is the only scheme operator for the Content Delivery industry.
The CAI has many Supporting Partners and is a reference point and support structure for many industry organisations such as at800, Digital UK and the DTG. The CAI,
- collaborated with the DTG to publish the 6th edition of the DTG’s R-Book for aerial system installers fitting Freeview and all other DTT-based platforms.
- supported at800 to help populate a network of highly skilled accredited installers to address possible disruption to Freeview services caused by 4G at 800 MHz. at800 is an independent organisation created to ensure that all UK viewers continue to receive Freeview, or are offered a suitable alternative, when 4G at 800 MHz is activated in their area. at800 are funded by and represent the UK mobile operators who are launching 4G mobile services at 800 MHz: EE, Telefónica UK (O2), Three and Vodafone.
- hold an annual trade only event for Manufacturers/Distributors to showcase new industry products to installers along with providing seminars held by industry keynote speaker professionals.
The CAI Logo
The logos below are Registered ® Trademark of the Confederation of Aerial Industries Ltd. The CAI logo's are protected under the Trade Marks Act (1994) and the Consumer Protection from Unfair Trading Regulations Act (2008). Non-members using the CAI logo without permission will be prosecuted.
With thousands of advertisements being placed every year in local 'freebie' newspapers and telephone directories the office of the CAI is kept busy in ensuring wherever possible that the CAI Logo has not been misused and placed in the advertisement of a non-member. The CAI takes a very serious view of the misuse of the CAI Logo and reports every occurrence to Trading Standards without exception.
More often than not the abuser when caught will say 'I put the logo in my advert because I intended to join the CAI'. Application for membership, which can take up to two months from the office receiving a completed application form, does not automatically entitle the applicant to use the CAI logo. A process has been put in place to check and ensure that all applicants are able to conform to the Rules and Regulations set down by the CAI for its membership, this will include a pre-membership inspection by the CAI's Inspector. Not every applicant is able to demonstrate that they can comply with the membership criteria and therefore their application is rejected.
Don't mis-use the logo - If you see it, report it.