TrustMark audit the CAI
As part of our ongoing commitment to be one of the 30 service trade ‘scheme operators’, TrustMark’s Head of Compliance Ray Ferris visited the CAI for the annual audit of CAI’s administration processes relating to our TrustMark members. The CAI is committed to policing the membership’s adherence to TrustMark’s core criteria.
This compliance, as far as the CAI is concerned, is stringent and complex. An ISO 9001 quality management system has to function around the necessary processes that control the membership compliance to TrustMark standards. There is a serious exchange of data files that ensure CAI member competence and reputability. The whole process is what makes TrustMark a quality mark that is backed by government standards. All CAI TrustMark registered members have to annually submit evidence to the CAI office that they are compliant and Ray once again indicated that his visit was more or less a formality given our track record of zero complaints. The CAI administration wishes to thank all of the members who took the time to submit all the required evidence that made this audit straightforward. With national trading standards now driving towards a policing process that reflects the government’s drive to the new initiative ‘Each Home Counts’ CAI members should soon begin to see a defined upswing in a TrustMark driven work stream.